ORDER PROCESSING
We work to prepare and process every order quickly. Orders placed on business days before 12:00 PM ET (Monday–Friday, excluding holidays) will generally begin processing the same day. Orders placed after this cutoff, or on weekends or holidays, will start processing the next business day. Processing times may be longer during busy periods.
SHIPPING CONFIRMATIONS & TRACKING
Once your order ships, you will receive a confirmation email that includes tracking information. It can take up to 24 hours for the tracking status to begin updating with the carrier. If you don’t see the shipping email, please check your spam or promotions folders.
Some orders may arrive in multiple packages — each with its own tracking number.
While we work with carriers to deliver your order as quickly as possible, delivery timelines can be affected by weather, service interruptions, and other factors beyond our control.
SHIPPING COSTS & TIMEFRAMES
We provide free ground shipping for all orders shipped to the continental United States. At this time, we do not offer international shipping. Shipping methods and charges may vary for in-store orders or special circumstances.
Delivery estimates depend on the shipping method chosen and the carrier’s service to your area.
DELIVERY RESTRICTIONS
We are currently unable to ship to PO Boxes or APO/FPO military addresses.
By default, packages are delivered without a required signature unless you choose that option at checkout.
Once a package is delivered to the address you provided, responsibility for the shipment transfers to you. If you believe your package has been lost or stolen after delivery, please contact the carrier to file a claim using your tracking number.
SPECIAL HANDLING FOR JEWELRY
Jewelry orders will require a signature at delivery. If jewelry is ordered with other items, they may ship together or separately; tracking information will be provided accordingly.
RETURNS & REFUNDS
We hope you are happy with your purchase. If not, eligible items purchased at full price can be returned for a refund if:
They are in new, unworn condition. All original tags are attached and all original packaging (boxes, dust bags, etc.) is included.
Items must be returned within 14 days of delivery. Items that have been worn, altered, or washed are not eligible for return.
FINAL SALE & NON-RETURNABLE ITEMS
The following are final sale and cannot be returned or refunded under any circumstances:
Items discounted from their original price, sale, or final sale. All jewelry and watches. Items designated as Final Sale by specific brands or collaborations. E-Gift Cards (cannot be returned or redeemed for cash except where required by law).
Please note: In-store purchases cannot be returned online, and online purchases cannot be returned in store.
RETURN PROCESS
We include one prepaid return label with eligible online orders in the continental U.S. To return:
Pack the items in the original packaging with the return slip. Affix the return label to the package. Drop off at a carrier location that accepts the prepaid label.
It’s strongly recommended that you obtain a drop-off receipt for your records.
REFUND TIMING
Once your return has been delivered to our facility and inspected, refunds are typically processed within 3–5 business days. Refunds will be issued to the original form of payment.
Shipping fees are not refundable unless your item was incorrect or defective.
GIFT RETURNS
Changed your mind about a gift you received? Contact Customer Service and we can assist in issuing an online store credit for eligible items.
EXCHANGES
We do not currently offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order for the desired item.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is defective, damaged, or incorrect, please contact us so we can correct the issue — either with a replacement or a full refund.
CONTACT US
For any questions about shipping, returns, or orders, please contact Customer Service via email at support@twomindsnyc.com or by phone at (917) 388-3429.